Track Your Order

Track Your Order

Enter your tracking number below to check the latest status of your shipment.

Step 1

Find Your Tracking Number

Locate the tracking number in your Shipment Confirmation email sent by WQKQ.

Step 2

Enter It Below

Copy your tracking number and paste it into the tracking box below.

Step 3

View Delivery Updates

Click TRACK NOW to view the latest available shipping and delivery updates.

Enter Your Tracking Number

Track your package with 17TRACK.

Don't have your tracking number? Contact us with your order number.

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Need Help With Your Delivery?

If you have any questions about your shipment, please contact our support team. We will be happy to help you check your order and delivery status.

EMAIL SUPPORT

service@wqkqhairpuff.com

Response within 24 hours

LIVE CHAT

Use the chat icon on our website.

Available during business hours.

SUPPORT HOURS

Monday – Friday

9:00 AM – 6:00 PM (PST)

We Can Help With

Tracking not updating or showing no information
Package appears stuck or delayed in transit
Marked as delivered but not received
Wrong item or damaged package
Customs or import questions
Address change requests before shipment

Frequently Asked Questions

After your order ships, you will receive a Shipment Confirmation email from WQKQ containing your tracking number. Please check your inbox, spam folder, and promotions folder.
If your order was recently shipped, tracking information may not appear immediately. It can take 24–48 hours for the carrier to scan the package and update tracking information.

If there is still no information after 3 business days, please contact us at service@wqkqhairpuff.com .
Not necessarily. International shipments can sometimes experience gaps in tracking updates, especially during customs clearance or carrier hand-offs.

If there are no updates for more than 7 business days, please contact our support team.
Please first check with household members, neighbors, your front desk, mailbox, or any secure parcel area.

Some carriers may mark a shipment as delivered shortly before the actual drop-off. If you still cannot locate the package after 24 hours, please contact us with your order number and tracking number.
Delivery times vary depending on the destination. Estimated transit times after order processing:
United States 5–7 business days
Canada 8–15 business days
United Kingdom 7–12 business days
Australia 8–10 business days
European Union 8–14 business days

For more information, please see our Shipping Policy .
For most destinations, WQKQ ships DDP (Delivered Duty Paid) where available.

For certain destinations, local customs requirements or additional charges may apply. Please refer to your checkout information and local customs regulations.
Address changes are only possible before your order has been shipped.

Please email service@wqkqhairpuff.com as soon as possible with your order number and corrected shipping address.

Once your package is already in transit, we may not be able to redirect it.

Need Help With Your Order?

If you experience a shipping or delivery issue, please contact our customer support team first. We will review your order and work with you to find an appropriate solution as quickly as possible.

CONTACT US